Frequently Asked Questions

What is JomGig?

JomGig is Malaysia's trusted gig marketplace that connects skilled workers with businesses and individuals seeking various services. We provide a secure platform for finding, booking, and managing freelance services across Malaysia.

How does JomGig work?

JomGig works in simple steps: 1) Browse available services or workers, 2) Select and book a service, 3) Make secure payment through our platform, 4) Connect with the worker, 5) Service is completed, 6) Rate and review the experience.

Is JomGig available nationwide?

Yes! JomGig operates throughout Malaysia, connecting workers and customers across all states. You can find services or offer your skills no matter where you are located in Malaysia.

How do I book a service?

To book a service: 1) Create an account or log in, 2) Browse services or search for specific skills, 3) Review worker profiles, ratings, and prices, 4) Click "Book Now" on your chosen service, 5) Complete the payment, and you're all set!

What payment methods are accepted?

We accept various payment methods including credit/debit cards, online banking (FPX), and e-wallets through our secure payment partners Billplz and ToyyibPay. All transactions are encrypted and secure.

Can I cancel a booking?

Yes, you can cancel a booking according to our cancellation policy. The refund amount depends on how far in advance you cancel. Please check the specific service's cancellation terms before booking.

What if I'm not satisfied with a service?

If you're not satisfied with a service, please contact our support team immediately. We take customer satisfaction seriously and will work to resolve any issues. You can also leave a review to help other customers make informed decisions.

How do I become a worker on JomGig?

To become a worker: 1) Register for an account, 2) Complete your profile with relevant experience and skills, 3) Upload verification documents (IC/passport), 4) Create your service offerings with descriptions and pricing, 5) Wait for approval, and start receiving bookings!

How do I get paid?

Payments are transferred to your JomGig wallet after service completion. You can withdraw funds to your bank account at any time. We process withdrawals within 1-3 business days.

What are the fees for workers?

JomGig charges a service fee on each completed booking. The fee structure is transparent and displayed before you confirm any service. There are no hidden charges or upfront costs.

Can I set my own prices?

Yes! As a worker, you have full control over your service pricing. You can set hourly rates, fixed prices, or package deals based on your expertise and market demand.

Is my personal information secure?

Absolutely! We use industry-standard encryption and security measures to protect your personal and financial information. We never share your data with third parties without your consent. Read our Privacy Policy for more details.

How do I reset my password?

Click on "Forgot Password" on the login page, enter your registered email address, and you'll receive a password reset link. Follow the instructions in the email to create a new password.

Can I have multiple accounts?

Each user should maintain only one account. Multiple accounts are against our Terms of Service and may result in account suspension. If you need both customer and worker access, you can switch roles within a single account.

How can I contact JomGig support?

You can reach our support team through:

• Live Chat: Available on our website
• Email: support@jomgig.my
• Support Tickets: Submit through your account dashboard

What are your support hours?

Our support team is available 7 days a week. Live chat and email support are typically available from 9 AM to 10 PM (Malaysia Time). We strive to respond to all inquiries within 24 hours.